The best Inbox for WhatsApp.
Organize your conversations, assign labels to contacts and filter the chats you need, saving you and your team time & effort with Hilos' Inbox for WhatsApp.

Improve your communication
Your new Inbox is here to streamline and improve communication with customers. Whether you're an agent or a manager who oversees operations, our inbox has everything you need to stay productive and efficient on WhatsApp.
Add automations to your Inbox
Automate conversations and assign them to a team member when it's necessary.
Assign task
in CRM Workflows
Automate your workflow, create a task in your sales or support pipeline for someone on your team.
Work directly in your Inbox
Tag conversations, leave notes, assign agents, and many more things to make your work more efficient.

The perfect tool for sales & support agents and managers
Agents
Take your inbox wherever you are with our apps for iOS and Android.
Assign one or more agents to a conversation so everyone knows its status and be notified of replies.
Easily find the conversations you're interested in with our filters and save them as views to organize and find your conversations faster.
Start and manage automations and chatbots directly from the Inbox.
Add conversation and contact tags to easily identify your tasks.
Leave notes within the conversation for the rest of your team.
Attach files and send voice notes just as you would in WhatsApp directly from the Inbox.
Save common responses so your team doesn't need to type them everytime. Quickly search and organize them with tags.
Too late to respond? Is the follow-up in a couple of days? Schedule the message from Inbox so you don't miss it.
Managers
Assign one or more agents individually or create a team with custom assignment rules.
Get reports with advanced analytics by conversation and by agent.
Average first response time, average conversation duration, number of conversations, etc.
Schedule an automatic satisfaction survey at the end of a flow or when closing a conversation.
Create customized roles and permissions for your team.
Choose who can create flows, view channels or conversations.

Designed for agents
With our apps you can work as effectively as in your computer from your Android or iOS device.
Get notifications when you're assigned to a conversation or a customer replies so you can quickly get things done.
Re-assign a conversation to another agent or bring in multiple agents to the same conversation with ease.
Assign agents individually or assign someone from a team using that team's assignment rules.
Filter conversations by status, if the last message was answered, who its assigned to, which tags it has, and more.
Once you know which filters you need to do your daily work, save them as custom views so you can quickly move between them and share these views with your team.
Start automated conversations right from the Inbox and manage running automations and chatbots.
Easily stop a currently running chatbot and jump right in the conversation if you need to.
Save the most common messages so you don't need to type them everytime and keep them organized with tags.
Save both text and template responses.
And there's more!
Built for managers
Create one or more teams and set their assignment rules: do a round-robin assignment, always choose the least busy agent, or always assign them to you and reassign them later.
Get reports with advanced analytics by conversation and by agent.
Average first response time, average conversation duration, number of conversations, etc.
Group these reports by conversation tag, agents, time, or export a downloadable CSV containing all your historical conversations.
Create and customize an automatic satisfaction survey to be sent when a conversation is closed.
Create customized roles and permissions for your team.
Choose who can see or manage almost every part of Hilos: contacts, templates, billing, etc.
You can also choose who can see conversations from a specific WhatsApp number.


Learn more about the WhatsApp API
Take a look at what you need to know to start using the WhatsApp API in your business.