Flows

Automate your conversations effortlessly on WhatsApp.

Optimize customer interactions on WhatsApp with easy-to-use flows to profile customers, onboard them or whatever you'd like to automate.

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What are Flows?

Flows is how you can automate conversations on WhatsApp and how you can quickly automate the workflow around your conversations.

Whether it's support, sales, or operations, you can create the workflows that makes sense for your company and their needs.

Inbox

Automate conversations and hand them off to a team member when it's necessary.

CRM Workflows

Create workflows for everything your company does on WhatsApp to help your team keep track of every conversation.

What you can do with Flows?
from beginner to expert

Beginners

beginner

Expert

Explore all of Expert's features

Get started easily

Create your first Flow and start automating in 10 minutes.

STEP 1

Set up your chatbot

Set up your chatbot in minutes with our intuitive interface

Identify the main reasons why your customers reach out and create responses and assignments.

2 minutes

96%

of customers are covered by this message flow

STEP 2

Connect your ads

Connect to your CRM and automatically save customer data.

Profile and qualify your lead based on their answers and save them in your CRM.

Also, send conversion events back to Meta to improve your ads conversion.

2 minutes

STEP 3

Launch your campaign

Launch a WhatsApp campaign and monitor the results as well as taking actions in real time based on the responses of your customers.

Save to your CRM or assign your sales agents automatically.

2 minutes

Try it for free

Find out what can be done
with very simple flows

Try this template

Credit estimate

2 minutes

Automatically calculate your client's credit based on the data they provide within the same conversation on WhatsApp

Create this custom query or quote flow using the Connect APIs step in the flow creator.

Try this template

Lead profiling

2 minutes

Easily create and connect your WhatsApp Flows so that your leads can complete forms with the information you need without leaving the conversation

Use the WhatsApp Flow step in the flow creator and bring the answers to your CRM.

Try this template

Order status

2 minutes

Reduce response time and automatically reply with the correct information, providing your customers with the status of their orders when they need it.

Use the Connect APIs step in the flow builder to connect your system in real-time.

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Flows Advanced functions allow you to better control your sales funnel and processes

Selective synchronization

Synchronize your contacts with ActiveCampaign or HubSpot selectively.

Create a profile of everyone who initiates a conversation with you before synchronizing them with your CRM.

Automated actions

Run automations when a ticket or a potential customer changes status in your funnel.
‍
For example, send an automated CSAT survey when a ticket becomes closed.

Reactivating leads

Carry out reactivation campaigns for your potential customers in Hilos or your CRM and easily track the conversion rate.

Reminder flows

Increase conversions by helping your customers do what they need to without a human in the loop.
‍
If a user doesn't respond in X minutes/hours/days, send automatic reminders to bring them back to a conversation.